FAQ – Services

Who is eligible to receive food and assistance at the Pantry?
Anyone who lives in Ayer, Devens, Groton, Harvard, Littleton or Shirley.  There are no income requirements to visit the food pantry.
What do I need to bring with me when I visit the Pantry?
You must bring a Proof of Residency (POR) each time you visit the Pantry. Once a year you must provide a POR for each member of your household.  A POR is an official piece of mail such as a utility bill, rental payment receipt, etc. which lists your name, street address and a recent date. For minors, a POR is either a school or medical paper.
Can I come to the Pantry if I am homeless?
Yes.
If I don’t live in Ayer, Devens, Groton, Harvard, Littleton or Shirley, may I receive food from the Pantry?
We never turn anyone away. You will receive pre-packed groceries one time only as well as a list of other resources in your area.
When is the Pantry open for shopping?
Clients may shop during any open session. Doors open 15 minutes prior to the session start time. You will be entered in a lottery to determine shopping order.
How often may I visit the Pantry?
You may visit the Pantry twice each month.
How long should I expect to be at the Pantry when I visit for food?
Your wait time may be considerable, so please plan accordingly. Don’t worry.  We never run out of food.
Can my children come with me?
Yes, children may come to the Pantry with a parent. Parents must supervise and keep children with them at all times.
What is the “green shelf?”
Clients who bring four reusable bags are eligible to select one item from the green shelf which is stocked with special items such as coffee and laundry detergent.
What do I need to do to qualify for the non-food related programs including the Backpack Program, Shop for Your Kids Program and Shop for Your Parents Program?
Returning families must visit the Pantry for food a minimum of four times in four different months in order to qualify and register for the non-food related programs. Your proof of residency must be up to date.
* All new families in any month of 2017 qualify for the non-food programs. There is no visit requirement for new families. Please see a steward for registration details.
I noticed that some of the food I have received is out of date. Is it safe to eat?
Yes, every item is inspected to ensure that it is still safe and wholesome to eat. We follow the Greater Boston Food Bank guidelines.

Lifting and feeding our neighbors since 1983.